Refund Policy

1. Return Period: All items purchased from Bloom Grace can be returned within 30 days from the date of purchase for a full refund or exchange, subject to the terms outlined below.

2. Eligibility for Return: To be eligible for a return, the item must be:

  • Unused and in the same condition in which it was received.
  • In its original packaging.
  • Accompanied by a receipt or proof of purchase.

3. Exemptions from Returns:

  • Gift cards.
  • Personalized or customized products.
  • Any item not in its original condition or damaged due to reasons not attributable to Bloom Grace.

At Bloom Grace, we care deeply about your satisfaction. While we do have standard return guidelines, we understand that every situation is unique and always strive to offer solutions that are fair and thoughtful. You can always reach out to us at hello@bloom-grace.com. 

Satisfaction Guarantee & Trial Terms

We offer a 30-day satisfaction guarantee on select products to eligible customers. This policy is designed to give first-time users the opportunity to try our products risk-free. However, individual results may vary, and we do not guarantee any specific outcomes, timelines, or health-related effects.

To qualify for a satisfaction-based refund, the following conditions must be met:

  • The product was part of a first-time purchase

  • Only one opened unit per customer is eligible

  • The product was used consistently for a minimum of 30 days

  • The request is made within 30 days of delivery

Requests must include a valid order number and, in some cases, may require confirmation of usage or basic feedback. This policy is not applicable to bulk orders, repeat purchases, or any situation deemed to be abusive of our refund system.

The satisfaction guarantee is provided as a goodwill gesture and does not constitute a product warranty or a promise of health-related outcomes.

4. Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days, depending on your card issuer's policies.

5. Exchanges: We replace items if they are defective or damaged. If you wish to exchange an item for a similar one, please contact our customer service.

6. Shipping: Customers are responsible for the shipping costs for returning items. If your refund is approved, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee receipt of the returned item.

7. Late or Missing Refunds: If you haven’t received a refund after a reasonable amount of days, please check with your bank or credit card company. It may take time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at hello@bloom-grace.com.